Returns & Exchanges
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
The customer is responsible for all shipping costs if the seller is not at fault.
Yeah Mon Inc.
1500 Weston Road
Weston, FL 32141
Phone # 954.282.7867
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Captain Foods. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our terms and conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF WEBSITE USE CAREFULLY BEFORE USING THIS WEBSITE. All users and visitors of this website (“site”) agree that access to and use of this site are subject to the following terms and conditions, and applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including, but not limited to, text, graphics or code is the sole property of Yeah Mon, Inc. or its related companies (collectively “Yeah Mon”). (Copyright 2016, Yeah Mon, Inc. ALL RIGHTS ARE RESERVED.) Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Yeah Mon or purchasing Yeah Mon products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of this site solely for your own non-commercial use, to place an order with Yeah Mon, or to purchase Yeah Mon products. Any other use, including, but not limited to, the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from this site.
All trademarks, service marks and trade names used in this site are the sole property of Yeah Mon, unless otherwise specified. No license or other right to use any intellectual property displayed on this site has been provided to you by accessing or using this site.
This site, and the materials and products on this site, are provided “AS IS” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Yeah Mon disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Yeah Mon does not represent or warrant that the functions contained in this site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes this site available, are free of viruses or other harmful components. Yeah Mon does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Yeah Mon shall not be liable for any special or consequential damages that result from your use of, or the inability to use, the materials on this site or from the use or performance of our products. Applicable law may not allow the limitation or exclusion of liability, or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Yeah Mon product is mistakenly listed at an incorrect price or quantity, Yeah Mon reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or quantity. Yeah Mon reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Yeah Mon shall issue a credit to your credit card account in the amount of the incorrect price or quantity.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be amended or terminated by Yeah Mon without notice at any time, for any reason.
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to its conflict of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Yeah Mon products) shall only be in the state or federal courts located in Broward County, Florida, and you expressly waive any objection to that venue. Any cause of action or claim you may have with respect to this site (including, but not limited to, the purchase of Yeah Mon products) must be commenced within one (1) year after the claim or cause of action arises under applicable law. Yeah Mon’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right to do so in the future. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. If any part of this site is unenforceable or unlawful, that part will be severed and the rest shall remain in effect. You waive any right to a trial by jury.
Use of Site
Harassment in any manner or form on this site, including via e-mail, chat, or by use of obscene or abusive language, is strictly prohibited. Impersonation of others, including of a Yeah Mon employee, host, agent, or representative, or of other site users or visitors is further prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any applicable law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization. If your use of this site is ever suspended or terminated, you shall continue to be governed by the terms and conditions contained on this site. Nobody under 18 years old may access or use this site. If you access this site outside the U.S., you are solely responsible for your compliance with all applicable laws.
Yeah Mon does not and cannot review all communications and materials posted to or created by users accessing this site. Consequently, Yeah Mon is not responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on this site, Yeah Mon is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on this site. Yeah Mon reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, (d) in violation of any law, or (e) offensive or otherwise unacceptable to Yeah Mon in its sole discretion.
You agree to indemnify, defend, and hold harmless Yeah Mon, and its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including, but not limited to, reasonable attorneys’ fees and costs, at all judicial levels, suffered or sustained by the Service Providers, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing this site using your Internet account.
In an attempt to provide increased value to our visitors, Yeah Mon may link to sites operated by third parties. Yeah Mon has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Yeah Mon. These linked sites are only for your convenience and therefore you access them at your own risk.
This version of our terms and conditions, dated September 14, 2018, totally replaces all prior versions.
About Yeah Mon Food
Yeah Mon Food was created in 2016 after my friends encouraged me to stop complaining about the decreasing quality of my once favorite pepper sauce. They told me, if I wanted a better sauce, I should make it myself.
So I did.
Making my own specialty Pepper Sauce started as a crazy idea that turned into a very possible reality.
Soon after, Yeah Mon Inc. was born.
Located in sunny Fort Lauderdale, Florida, Yeah Mon Pepper Sauce went live on February 16, 2016. I was amazed at the response!
Soon, I began receiving emails requesting Yeah Mon apparel. My customers loved my company and my Pepper Sauce, and they thought it would be cool to have a t-shirt with my Yeah Mon brand character on it.
Yeah Mon Apparel, which now sells products like Yeah Mon t-shirts, hats, pillows, and mugs, was created.
After opening the apparel division of my company, it was only natural that the next step would be to open the Yeah Mon Marketing division. Our marketing division was created to help promote my food and apparel products and, along the way, we wanted to offer our marketing and branding services to our customers too!
Out of our desire to pass along our successes in the marketing world, we next created Yeah Mon Live, a division of our now budding whole lifestyle brand, to help facilitate and promote events.